We are committed to your safety and the safety of our Staff
There is no denying that travel feels and looks a little different right now, but our priorities remain the same. We are still committed to providing you a safe and relaxing hotel stay. That commitment starts with looking at our services and processes to take steps to deliver the safest and most enjoyable experience possible.
Tryst ExtraSafe Program
Our guests’ expectations for hotel cleaning and disinfecting have changed and we are aware of that fact. That’s why we’ve taken additional measures beyond our industry-leading cleaning standards by partnering with Ecolab, producers of cleaning chemicals and disinfectants for institutional use such as in hospitals and "clean rooms", to develop our Tryst ExtraSafe Program. This innovative program builds upon our already rigorous cleaning standards by providing enhanced training for Team Members, increased cleaning of public areas and adjusted food & beverage service, to ensure our guests enjoy a worry-free stay. Additionally, hand sanitizing stations have been installed in key locations around the property including the reception desk and elevator areas. Also, for your protection, direct contact between guests and staff members is kept at a minimum. For that reason, room cleaning and linen changing during guest stay will only be provided by guest request, as recommended by the Puerto Rico Tourism Company. You can exchange your bath towels at the Front Desk anytime, even if you do not request room cleaning or linen change. For additional information concerning our strict cleaning and sanitizing procedures, please contact one of our friendly Front Desk staff members.
Face Coverings Are Now Required
In accordance with CDC and WHO guidelines, we are requiring face coverings in all indoor and outdoor public areas of our hotel. for guests and Team Members. We appreciate your understanding and look forward to serving you.
For additional up to date information on current implementation of the Puerto Rico Executive Orders, please click HERE